Hi,
I've been busy with training again. This time attending ITIL certification training which is conducted by Quint Wellington Redwood. There's 16 of us from various IT units in IIUM. The best thing that its done in house so we could relate to what we're going through without disclosing it to external parties.
Anyway its 1. 50 am .. just finished studying 6 chapters of ITIL .. oh by the way .. ITIL stands for IT Infrastructure Library. What is the training about? to build understanding on IT Service Management (ITSM) and IT Infrastructure Library. Its a source of best practices and standards in IT Service Management. It evolves on 5 major cycles : Service Strategy, Service Design, Service Transition, Service Operations and lastly Continuous Service Improvement.
I just practised sample 1 exam question and scored 26/40 -- YAY!! passing mark for certification.
Now, going to start of with 2nd round of reading the 6 chapters .. mmmm feed my son .. and the get a lil bit of nap .. lets say 3 hours?? Nahh ... a 2 hour sleep is sufficient :-P
Please pleaseee ... I need to pass this certification exam .. *adehhhhh*
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